TERMS OF USE
Welcome to Sweet Aleksandr, your go-to destination for delicious and exquisite cupcakes. Our Terms of Use outline the rules and regulations for the use of our website. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Sweet Aleksandr's website if you do not agree to all of the terms and conditions stated on this page.
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CUSTOMER SERVICE
Our Customer Service section. Our goal is to provide exceptional service and build trust with our valued customers. We are committed to addressing any queries or concerns you may have, ensuring your satisfaction is our top priority. Our dedicated team is here to assist you and create a seamless, enjoyable shopping experience. Thank you for choosing Sweet Aleksandr!
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**BAKERY** At Aleksandr, our cupcakes are lovingly crafted from in small batches and hand-frosted. use premium ingredients, including sweet-cream butter, cage-free eggs fresh fruits, local dairy, and gourmet sprinkles, along with finest French and Belgian chocolate and Madagascar vanilla beans. If have any questions or need assistance, please reach out to us. --- **ERGY** Sweet Aleksandr's baking studio and ingredients are handled in a facility that processes dairy,, wheat, soy, peanuts, tree nuts, and other allergens. We advise individuals with allergies to avoid our cupcakes. For more or inquiries, please contact us. --- **FRESHNESS** To maintain quality, keep cupcakes at room temperature and avoid refrigeration, which can dry them out. Our cupcakes are fresh every morning, and we recommend enjoying them on the day of purchase. To preserve freshness, wrap the bakery box in plastic or transfer to an container, keeping it on the counter away from direct sunlight. --- **FREEZE** You can your treats for up to one week. --- **CUPCAKES** Starting at $32.00 per dozen. --- **SH** Sweet Aleksandr cannot ship cupcakes for delivery on Sundays or Mondays and does not ship to P.O. Boxes. Our cupcakes are shipped via UPS overnight service to the contiguous United States. Due to their perishable nature, it's best if someone is available to receive the delivery. Orders ship once a week on, with a cut time of 11:59 PM on Sundays. Orders placed after this time will be shipped the following Tuesday. ensure addresses are correct, as any returns or rerouting due to incorrect addresses will incur additional charges. Shipping fees are non-refundable in cases of late deliveries. are responsible for any duty charges or import fees upon delivery. The minimum order shipping is one dozen cupcakes, with a maximum of two dozen box. Shipping fees start at $35.00+. --- **DELIVERY** We are not responsible for packages once they are delivered. Please consider the care required for your order, potential weather conditions, and the risk of theft. Perishable items should not be left in extreme conditions. Refunds will not be provided, and exact delivery times are guaranteed. --- **CREATIVITY** At Sweet Aleksandr, bakers, designers, and decorators strive to follow your and specifications closely. However, creative license may be necessary to uphold our high standards. handmade item is unique, and we cannot guarantee 100 accuracy in color matching, proportions, or composition.
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RETURN & EXCHANGE DETAILS
At Sweet Aleksandr , we prioritize a well-defined return and exchange policy to empower and assure our customers. Our dedicated team is committed to facilitating a hassle-free refund or exchange process. We aim to build trust and ensure a positive shopping experience for you. Our language is clear, concise, and designed to provide you with confidence and security in knowing that your satisfaction is our utmost priority.
Returns Policy:
If you are not completely satisfied with an order, purchase or gift, you may return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase. Returns made from 31-60 days after purchase are eligible for online credit (if returned by mail) or store credit (if returned in-store) with proof of purchase. Please review our return, refund, and exchange policies for full details. All returns are subject to validation and approval at Sweet Aleksandr's discretion.
SHIPPING DETAILS
Welcome to Sweet Aleksandr's Shipping & Returns Policy. Our dedicated team is committed to ensuring the efficient and reliable delivery of your purchases. We aim to provide transparent information about our shipping methods, packaging, and associated costs, striving to make the shipping process seamless for you. Your satisfaction is our priority, and we aim to deliver a positive experience.
Lead Times:
It takes us about 3-7 business days to carefully package your order and ship it from our warehouse. Once shipped, we will email you the tracking details. Please note that orders placed with expedited methods are not granted priority processing and will process in the standard queue with a 3-7 business day lead before dispatch. Lead times exclude weekends and holidays. Please note that transit times are not included in lead times.
Shipping Delivery:
We offer the following shipping methods: Standard Ground (3-5 business days), Expedited (2 business days), and Express (1 business day). Some items may only have Standard Ground available due to size, weight, hazardous materials, and delivery address. Orders could arrive in multiple packages.
Our Story
Every cupcake has a story, and at Sweet Aleksandr, we want to share ours with you. Our journey began with a passion for creating delightful treats that bring joy to our customers. We take pride in our commitment to excellence, from the finest ingredients to the artistry of our presentation. Our goal is to stand out by offering a delightful experience with every bite. Join us on this delectable journey and indulge in the sweet magic of Sweet Aleksandr.