top of page

TERMS OF USE

Welcome to Sweet Aleksandr, your go-to destination for delicious and exquisite cupcakes. Our Terms of Use outline the rules and regulations for the use of our website. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Sweet Aleksandr's website if you do not agree to all of the terms and conditions stated on this page.

​

​

​

CUSTOMER SERVICE

Our Customer Service section. Our goal is to provide exceptional service and build trust with our valued customers. We are committed to addressing any queries or concerns you may have, ensuring your satisfaction is our top priority. Our dedicated team is here to assist you and create a seamless, enjoyable shopping experience. Thank you for choosing Sweet Aleksandr!

​

​

BAKERY

 

Our cupcakes are baked from scratch in small batches and frosted by hand. Sweet Aleksandr's cupcakes are baked with quality ingredients such as; sweet-cream butter, cage-free eggs, fresh fruit, local dairy and gourmet sprinkles. We bake with the finest French & Belgian chocolate and Madagascar vanilla beans.

​

 

If you need assistance or have any questions, please contact us.
 

 

 

 

A L L E R G Y 

Sweet Aleksandr's baking studio and other bakery ingredients are prepared in a facility that handles dairy, eggs, wheat, soy, peanuts, tree nuts and other allergens. We strongly advice individuals with allergies to refrain from consuming our cupcakes.If you'd like more information or have any questions, please contact us.
 

F R E S H N E S S

It is important to keep cupcakes at room temperature – do not refrigerate them as this will dry out the cake. We bake our cupcakes fresh every morning, and we recommend that you enjoy them on the day that you purchase them. To preserve freshness, plastic wrap the bakery box or transfer to an airtight container and place on your counter out of direct sunlight. 

 

 

 

 

F R E E Z E

Freeze your treats up to one week.

 

 


C U P C A K E S 

starting at $32.00 a dozen 

 

 

S H I P P I N G

Sweet Aleksandr cannot ship cupcakes for arrival on Sundays or Mondays. Unfortunately, we cannot ship to P.O. Boxes.* All of our cupcakes ship with UPS via overnight service to the lower 48 states. Due to the perishable nature of our product, it is best for someone to be present to receive the delivery. Sweet Aleksandr ships throughout the United States using UPS as our third party shipping carrier. Orders are shipped once per week on Tuesday. The order cut-off for Tuesday shipping is 11:59 PM Sunday. All orders placed 12:00 AM Monday and later will be shipped the following Tuesday. We do NOT ship to P.O. boxes. Shipments can only be delivered to a street address within the United States. 

UPS will not to deliver to P.O. Boxes. Sweet Aleksandr is not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS. Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates. Sweet Aleksandr is not responsible for covering any duty charges, import fees or any other fees associated with your order upon its arrival to you, the customer. All shipping/import related fees are the responsibility of the customer. 

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave us, Sweet Aleksandr does not accept returns, provide refunds or exchanges for our cupcakes.

(US only) The minimum order size for shipping is one dozen cupcakes and maximum size is two dozen cupcakes per shipping box. shipping fees start at $35.00+

 for a shipping fee inquire via email. 

 

 

 

D E L I V E R Y

Please note we are not responsible for what happens to your package once delivered. Please consider the product care required for the item you are ordering, possible weather conditions and theft. Perishable goods are not to be left in extreme weather conditions (heat and direct sunlight, rain, high winds, etc). Please plan accordingly. Refunds will not be provided. An exact delivery time is not guaranteed. 

 

​

C R E A T I V I T Y 

At Sweet Aleksandr, and our bakers, designers, and decorators will follow customer provided recommendations, directions and specifications to the best of their ability. However, creative license is often needed to ensure that every product that leaves our shop will reflect our highest of standards. Every item that leaves our kitchen is handmade, meaning each item is unique. Sweet Aleksandr cannot guarantee 100% accuracy in regards to color matching, proportions, or composition.

SHOP

RETURN & EXCHANGE DETAILS

At Sweet Aleksandr , we prioritize a well-defined return and exchange policy to empower and assure our customers. Our dedicated team is committed to facilitating a hassle-free refund or exchange process. We aim to build trust and ensure a positive shopping experience for you. Our language is clear, concise, and designed to provide you with confidence and security in knowing that your satisfaction is our utmost priority.
Returns Policy:
If you are not completely satisfied with an order, purchase or gift, you may return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase. Returns made from 31-60 days after purchase are eligible for online credit (if returned by mail) or store credit (if returned in-store) with proof of purchase. Please review our return, refund, and exchange policies for full details. All returns are subject to validation and approval at Sweet Aleksandr's discretion.

SHIPPING DETAILS

Welcome to Sweet Aleksandr's Shipping & Returns Policy. Our dedicated team is committed to ensuring the efficient and reliable delivery of your purchases. We aim to provide transparent information about our shipping methods, packaging, and associated costs, striving to make the shipping process seamless for you. Your satisfaction is our priority, and we aim to deliver a positive experience.
Lead Times:
It takes us about 3-7 business days to carefully package your order and ship it from our warehouse. Once shipped, we will email you the tracking details. Please note that orders placed with expedited methods are not granted priority processing and will process in the standard queue with a 3-7 business day lead before dispatch. Lead times exclude weekends and holidays. Please note that transit times are not included in lead times.
Shipping Delivery:
We offer the following shipping methods: Standard Ground (3-5 business days), Expedited (2 business days), and Express (1 business day). Some items may only have Standard Ground available due to size, weight, hazardous materials, and delivery address. Orders could arrive in multiple packages.

Our Story

Every cupcake has a story, and at Sweet Aleksandr, we want to share ours with you. Our journey began with a passion for creating delightful treats that bring joy to our customers. We take pride in our commitment to excellence, from the finest ingredients to the artistry of our presentation. Our goal is to stand out by offering a delightful experience with every bite. Join us on this delectable journey and indulge in the sweet magic of Sweet Aleksandr.

bottom of page